Privacy Policy

1. Introduction

Barb's Revision ("we," "our," or "us") is an AI automation agency that builds lead handling and workflow automation systems for service-based businesses. We are committed to protecting the personal information of anyone who interacts with our website, our AI receptionist (Barb), or our services.

This Privacy Policy explains what information we collect, how we use it, and your rights under applicable Canadian privacy law, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

2. Information We Collect

2.1 Information you provide directly

When you fill out our AI Strategy Blueprint form or contact form, we may collect:

• Full name
• Business name
• Email address
• Phone number
• Information about your business operations and automation needs

2.2 Information collected through Barb (AI voice receptionist)

When you call our business line, you will be connected with Barb, our AI-powered voice receptionist. By continuing a call with Barb, you acknowledge that:

• The call may be recorded and transcribed
• Your voice data and call transcript are processed by AI systems, including third-party AI providers
• Information shared during the call (name, business details, inquiry details) may be stored in our CRM system

If you do not wish to have your call recorded or processed by AI, please end the call and contact us by email instead.

2.3 Information collected automatically

When you visit our website, we may automatically collect basic usage data such as browser type, pages visited, and time spent on pages through standard analytics tools. This data is aggregated and not linked to your personal identity.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide you with requested information
• Deliver and personalize the AI Strategy Blueprint
• Schedule and conduct strategy calls
• Manage our client relationships and deliver services
• Improve our systems, processes, and AI tools
• Comply with legal obligations

We do not sell your personal information to third parties. We do not use your information for advertising purposes.

4. AI Processing and Third-Party Tools

Barb's Revision uses a number of third-party tools to operate our systems. Your data may be processed by:

• Make.com — automation and workflow orchestration
• Vapi — AI voice receptionist infrastructure
• Airtable — CRM and data storage
• PandaDoc — document generation
• OpenAI — AI-generated content within our automation workflows

Each of these providers operates under their own privacy policies and data processing agreements. We take reasonable steps to ensure these providers maintain appropriate data security standards.

5. Data Retention

We retain your personal information for as long as is necessary to fulfill the purposes described in this policy, or as required by law. If you are not a client and have not engaged with us within 24 months, we may delete your information from our systems upon request.

6. Your Rights Under PIPEDA

As an individual whose personal information we hold, you have the right to:

• Access the personal information we hold about you
• Request corrections to inaccurate or incomplete information
• Withdraw consent for the collection or use of your information (subject to legal or contractual restrictions)
• Request deletion of your personal information

To exercise any of these rights, contact us at the email address listed in Section 9.

7. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

8. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this document. Continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.

9. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at: